Refund policy

Our products are beauty, personal care, and wellness items, so returns are limited for hygiene, safety, and product-integrity reasons. If something is wrong with your order, here’s how we can help.

What we can refund

You can request a refund for an item that:

is defective,
arrived damaged, or
is not the item you ordered (we shipped the wrong item).

Opened items are eligible too, as long as they were defective or damaged when you received them and we approve your claim.

For a package lost in transit, see our Shipping Policy.

What we can’t refund

We don’t accept returns or give refunds just because you changed your mind, no longer want an item, ordered the wrong item, or don’t like a product.

How to request a refund

Email us at bchoi@bkplustrading.com within 30 days of delivery. Please include:

your order number,
a short description of the problem, and
clear photos that show the issue.

Please don’t send anything back without our instructions.

Return shipping

If we approve your claim and need the item returned, we’ll send you instructions and cover the return shipping.

Refund timing

Approved refunds go to your original payment method. Please allow about 7–10 business days after processing for the refund to appear, depending on your bank or card issuer.

Canceling an order

You can ask to cancel an order any time before it ships. Email us as soon as possible with your order number. Canceled orders are refunded to your original payment method. Once an order has shipped, it can’t be canceled, and this Refund Policy applies.